Frequently Asked Questions
Frequently Asked Questions
Q: What are the check in / out times?
A: In peak summer months homes 4br+ check in 5pm and out 12pm
In peak summer months homes 3br- check in 3pm and out 10am
In non peak months all homes check in at 4pm and out 11am
Q: What is early check in / late out times?
A: In Summer months this option is not available
Outside of Summer Early check in is at 9am and Late check out is 6pm
Q: Are we expected to clean when we leave?
A: Your cleaning fee covers a deep clean prior to and after your visit however guests who are respectful of the properties are appreciated.
Q: What
is the damage waiver fee / insurance?
A: This insurance covers any accidents
that impact the condition of the property (broken dishes for example) as we think it is
best for everyone to avoid any unexpected fee's for accidents +
avoid dealing with damage deposits. Keep in mind it does not cover misconduct or neglect and we do keep the credit card on file open for charges relating to misconduct.
Q: How do we get keys when we arrive?
A: The check in procedure and information on how to get keys will be emailed at the time the reservation is made
Q: Is the kitchen fully stocked?
A: Yes, in many instances stocked better than the average home.
Q: Are linens provided?
A: Yes, all linens are provided.
Q: Is there a washer & dryer available for use?
A: Most of our properties have a washer & dryer available for the guests use. This amenity will be listed in the property detail page.
Q: Does the unit have a TV?DVD player?
A: Yes all the units have a TV/DVD player.
Q: Does my unit have internet access?
A: Not all homes are equipped with internet - see property detail page for details of amenities available.
Q: Can we bring our dog?
A: If the home you select is pet friendly and associated fee's are paid we would love to host your furry friends, however if the home is not pet friendly it can result in forfeiture of all your fee's and being asked to leave. To verify if the house is pet friendly check the property detail page or under the general listing title.
Q: What is Travel Insurance?
A: We offer two types of Insurance for all our guests which are discribed in the follwoing links
Cancel For Any Reason Flyer - (must be purchased via phone)
All Seasons Travel Plan Flyer / All Seasons Travel Plan FAQ
- (available to online bookings)
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