Frequently Asked Questions
Frequently Asked Questions
Q: Can I get trip insurance through you??
A: Very soon we will be offering CSA coverage in house. Until then it is easily available through a google search and for CSA can be added on up until the day of arrival of your stay https://www.csatravelprotection.com/.
Q: What are the check in / out times?
A: In peak summer months, homes 4br+ check in 5pm and out 12pm.
In peak summer months, homes 3br- check in 3pm and out 10am.
In non peak months all homes check in at 4pm and out at 11am.
Q: What is early check in / late out times?
A: In summer months this option is not available.
Outside of summer early check in is at 10am and late check out is 5:30pm.
Q: Are we expected to clean when we leave?
A: Your cleaning fee covers a deep clean prior to and after your visit, however, guests who are respectful of the properties are appreciated.
Q: What is the Incidental Fee - is it insurance?
A: This is not insurance but will cover small costs that impact the condition of the property (broken dishes for example) as we think it is best for everyone to avoid any unexpected fees for accidents + avoid dealing with damage deposits. Keep in mind that it does not cover misconduct or neglect and we do keep the credit card on file open for charges relating to misconduct.
Q: How do we get keys when we arrive?
A: The check in procedure and information on how to get keys will be emailed at the time the reservation is made. (NOTE: For obvious reasons during the COVID time frame we will not be personally greeting/welcoming guests at the properties but are available for assistance if needed.)
Q: Is the kitchen fully stocked?
A: Yes, in many instances it is stocked better than the average home. However is there is a “specialty” item you are thinking you may need (like a Cuisinart, angle food cake pan or Spritzer) please plan on bringing it with you!
Q: Are linens provided?
A: Yes, all linens are provided.
Q: Is there a washer & dryer available for use?
A: Most of our properties have a washer & dryer available for the guests use. This amenity will be listed in the property detail page.
Q: Does the property have a TV?DVD player?
A: Yes all the homes under our care will have a TV/DVD player.
Q: Does my property have internet access & basic cable?
A: Yes both are standard ammenities available at all our properties.
Q: Can we bring our dog?
A: If the home you select is pet friendly and associated fees are paid, we would love to host your furry friends, however, if the home is not pet friendly it can result in forfeiture of all your fees and being asked to leave. To verify if the house is pet friendly check the property detail page or under the general listing title.
Q: Will my property have a BBQ?
A: Not all properties have BBQ's due to HOA or other restrictions. If availabe it will be listed in the ammenites section of the property detail page seasonally starting May 1st and ending October 1st.